Problem 01
Time disappears.
Hours lost every day to manual reporting, chasing information across systems, and preparing for meetings that should take minutes.
86 is an AI companion that handles the operational noise, so you and your team can focus on what actually matters: your guests.
Hours lost every day to manual reporting, chasing information across systems, and preparing for meetings that should take minutes.
Guest preferences and operational know-how live in people's heads. When they leave, the institutional memory leaves with them.
Opportunities hiding in your data that you will never see, because nobody has the time to look for them.
Operators stop running the hotel
and start chasing it.
We are in the early days, but the signs are encouraging.
* Based on early validation with pilot hotels. Your results may vary.
We are focused on the most expensive operational failures in hospitality. These are the modules we are building right now.
AI-Powered Call Intelligence
Shadow listens to guest calls in real-time, auto-generates every task and communication your team needs to execute, and ensures nothing is missed. Your staff reviews pre-drafted actions, clicks approve, and everything happens automatically.
Real-Time Operational Intelligence
Every shift, every department, every outlet feeds live data into one unified dashboard. Open Pulse each morning and instantly see what happened yesterday, what matters today, and what needs your attention, no manual data gathering.
Pacing +6 above LY on occupancy. F&B trending soft. Two items need your attention before service.
The Guest CRM That Actually Knows Your Guests
Every guest interaction, from PMS to restaurant, spa, and concierge, creates signals. Guest Intelligence unifies them into actionable profiles: preferences, allergies, past complaints, VIP status. Service transforms from reactive to anticipatory.
It's their anniversary. She rated the Barolo 5★ last visit — pair with tonight's cellar dinner at 19:30.
We connect to the systems you already trust, and protect the data that runs through them with enterprise-grade infrastructure.
86 plugs into what you already run. No migration, no rip-and-replace.
Hospitality data is sensitive. We treat it like a vault, not a marketing asset.
It takes everything happening in your hotel and tells you what actually matters. Not in 27 reports. In one clear direction. Think less "dashboard museum". More "here is what you should fix before 6pm".
No. We respect your time too much for that. Reports tell you what went wrong. 86 helps you fix it before it does.
Absolutely not. We plug into what you already use. No drama. No revolution. No 6-month onboarding. Your PMS stays. Your sanity improves.
If you can run a service on a Saturday night, you can use 86. We built it for operators, not analysts. So no, you will not need a 3-hour training or a PhD in Excel.
The ones you actually make every day: · Should I push this room category? · Why is my restaurant underperforming tonight? · Who should I upsell to? · Where am I losing money without seeing it? Basically, the questions you ask yourself, but faster.
No. It is going to make them look very, very good. 86 handles the analysis. Your team keeps the magic.
Most tools give you data. We give you direction. Most tools look backward. We help you act forward. Also, we have actually worked in hotels. That helps.
No. We will take care of cleaning the mess. Hotels are messy. We know. 86 is built to make sense of that mess, not complain about it.
Fast enough to wonder why you did not do this earlier. You will start seeing insights almost immediately. And decisions become sharper within days, not months.
If you are: · A general manager juggling 40 things at once · An F&B director trying to control costs without killing creativity · A team that feels they could do better… if they had clearer visibility · Or someone who wants to bring their hotel into the new era of technology, rather than catching up later Then yes. This is for you.
We are onboarding a small group of forward-thinking hoteliers. No pressure, no commitment, just a conversation about what you need.