Nothing missed. Nothing forgotten.
86 Labs pulls your systems, your guest requests and your conversations into one place. Your team spends the day with guests instead of chasing what slipped through.
Your hotel does not lack data. It lacks understanding.
A guest mentions an anniversary to the concierge. The restaurant never hears about it. A maintenance issue surfaces at midnight and waits on a handwritten note until the morning briefing, if it survives that long. A debriefing takes more than thirty minutes because someone has to rebuild it from five systems that have never spoken to each other.
You are not losing to another piece of software. You are losing to WhatsApp groups, Post-its, and a briefing PDF someone assembled by hand during night shift.
73 percent of travelers prefer hotels that personalize their stay using data the guest already gave them. Only 30 percent feel hotels actually deliver it. That 43-point gap is not a mystery. It is a preference that never made it from the concierge to the restaurant.
That is not an edge case. It is every single week, and no amount of staffing solves it on its own.
86 Labs sits on top of the systems you already run, and gives your team back the hours they spend hunting for information. Three modules. That is the whole platform.
Shadow listens to every guest conversation, phone calls, WhatsApp, texts, in any language, and turns what is said into a task for the right department instantly, whether a human took the call or Shadow's own AI voice did.
Active mode — a multilingual AI voice agent answers calls around the clock, logs the request, and creates the task on the spot. No guest waits on hold because of a language barrier.
Shadow mode — listens silently in the background of a human-staffed call and generates the task automatically. Nothing said gets lost because someone forgot to write it down.
Screen-pop — an incoming call is matched to the guest's profile before your team even picks up. They know who is calling, and why it matters, before they say hello.
One guest. One night. Six moments she never sees.
Isabelle checks in alone, in town for a work meeting. Nobody at the front desk asks about her anniversary, because nobody needs to: last time she stayed, she mentioned to a server, over dinner, that this was the date she and her husband got married.
She is upgraded to a better room to celebrate that special date.
Instead of the usual amenity, there is a card and a pen on the desk: a quiet way to write something to her husband, on the one night of the year that matters to them, even hundreds of miles from home.
She calls. Shadow listens in the background, and a priority ticket reaches engineering before she has even hung up.
Pulse hands the GM the night in one page: one incident, resolved within the hour.
It mentions the letter by name.
She just knows this hotel remembers her, because it does.
How we handle your data
86 Labs SAS, 06500 Menton, France. GDPR contact: mathieu@dnd86.com.
Website visitors: IP address, pages visited, browser, on the basis of legitimate interest; name and email when you use the contact form, to answer your enquiry. Platform users: name, professional email, role, activity logs, support exchanges, on the basis of the contract with your hotel.
Personal data of hotel guests processed via the platform is the responsibility of the hotel. 86 Labs acts as a processor, governed by the Data Processing Agreement signed with the hotel.
Where a hotel enables the Shadow module, guest calls are transcribed to create tasks. The hotel is the controller for that processing and is responsible for informing callers before the call proceeds; 86 Labs provides the wording and the technical means to play it. Transcripts are retained for the period the hotel configures, 30 days by default, and voice data is never used to train third-party models without written consent.
User accounts: contract duration plus 30 days. Logs: 6 months. Contact data: 3 years from last contact. Billing data: 10 years.
Only 86 Labs staff who need it, and our technical sub-processors: o2switch (hosting, France) and the language-model providers used by the Shadow and Pulse modules. Where a sub-processor operates outside the European Union, the transfer is covered by the European Commission standard contractual clauses. The current list is provided in the Data Processing Agreement and updated on change. We never sell, rent or transfer your data for commercial purposes.
Hosted by o2switch on servers located in France. Encryption in transit (TLS) and at rest (AES-256), role-based access control, enhanced authentication, continuous monitoring.
Access, rectification, erasure, objection, restriction and portability. Write to mathieu@dnd86.com; we answer within one month. You may lodge a complaint with the CNIL (France) or the ICO (UK).
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August 2026
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