Nothing missed. Nothing forgotten.
86 Labs pulls your systems, your guest requests and your conversations into one place. Your team spends the day with guests instead of chasing what slipped through.
Your hotel does not lack data. It lacks understanding.
A guest mentions an anniversary to the concierge. The restaurant never hears about it. A maintenance issue surfaces at midnight and waits on a handwritten note until the morning briefing, if it survives that long. A debriefing takes more than thirty minutes because someone has to rebuild it from five systems that have never spoken to each other.
You are not losing to another piece of software. You are losing to WhatsApp groups, Post-its, and a briefing PDF someone assembled by hand during night shift.
73 percent of travelers prefer hotels that personalize their stay using data the guest already gave them. Only 30 percent feel hotels actually deliver it. That 43-point gap is not a mystery. It is a preference that never made it from the concierge to the restaurant.
That is not an edge case. It is every single week, and no amount of staffing solves it on its own.
86 Labs sits on top of the systems you already run, and gives your team back the hours they spend hunting for information. Three modules. That is the whole platform.
Shadow listens to every guest conversation, phone calls, WhatsApp, texts, in any language, and turns what is said into a task for the right department instantly, whether a human took the call or Shadow's own AI voice did.
Active mode — a multilingual AI voice agent answers calls around the clock, logs the request, and creates the task on the spot. No guest waits on hold because of a language barrier.
Shadow mode — listens silently in the background of a human-staffed call and generates the task automatically. Nothing said gets lost because someone forgot to write it down.
Screen-pop — an incoming call is matched to the guest's profile before your team even picks up. They know who is calling, and why it matters, before they say hello.
One guest. One night. Six moments she never sees.
Isabelle checks in alone, in town for a work meeting. Nobody at the front desk asks about her anniversary, because nobody needs to: last time she stayed, she mentioned to a server, over dinner, that this was the date she and her husband got married.
She is upgraded to a better room to celebrate that special date.
Instead of the usual amenity, there is a card and a pen on the desk: a quiet way to write something to her husband, on the one night of the year that matters to them, even hundreds of miles from home.
She calls. Shadow listens in the background, and a priority ticket reaches engineering before she has even hung up.
Pulse hands the GM the night in one page: one incident, resolved within the hour.
It mentions the letter by name.
She just knows this hotel remembers her, because it does.
The intelligence layer of hospitality, built from the inside.
A team of hoteliers and engineers building the operational intelligence layer independent and boutique hotels have never had access to. Chains bought theirs years ago. Everyone else got a spreadsheet.
1.52 billion people travelled internationally in 2025, an all-time record. Hotels are fuller than they have ever been, and guests expect more than they ever have.
Nearly three quarters of travellers want a stay shaped by what they already told the hotel. Under a third say they get it. That 43-point gap is the market we sell into.
A one-point improvement in a hotel's reputation score is worth +1.42% RevPAR. Guest experience is financial.
87% of European hotels are independently operated. Same complexity as a chain, none of the chain AI platforms. That is the gap 86 Labs closes.
86 Labs was founded by hoteliers and engineers who found each other, not consultants who read a report on hospitality and decided to disrupt it. Mathieu trained at EHL Lausanne and worked across the Burj Al Arab, Madinat Jumeirah, and The Maybourne Riviera before starting 86 Labs. Hadi and Francesco built OsmoseIQ, a working AI operations layer for hotels, from inside their own company, before 86 Labs existed. Fabrizio joined to lead growth and strategy, bringing Amazon-scale product experience.
Full team bios → AboutA global hospitality brand in the Middle East. A multi-property group in Italy. A growing pipeline of independent boutique hotels on the French Riviera. No sales team, no marketing budget. The product is built and the conversations are real.
The round funds product development and our first commercial pilots. If you have conviction in hospitality, SaaS or AI, ask for the deck.
86 Labs is the intelligence layer that makes every one of those stays better.
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